AAA AUGER Plumbing Services is a Plumber business serving Austin, Texas. View services, contact details, hours, photos, and customer reviews on RepairHit.
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Long Overdue Review for AAA Auger Plumbing Services ---
On December 12, 2024, my Rinnai tankless water heater started producing hot water with a two-minute delay and displayed error code 63. I hired an authorized Rinnai Pro shop to inspect it. The technician informed me that the heat exchanger might need to be replaced, which might not worth the cost. Instead, he recommended installing a different brand of tankless water heater.
Frustrated with the ongoing issues, I agreed to proceed with the installation two days later. However, that evening, I began to feel uneasy about the situation. I decided to cancel the job and seek a second opinion. T...Long Overdue Review for AAA Auger Plumbing Services ---
On December 12, 2024, my Rinnai tankless water heater started producing hot water with a two-minute delay and displayed error code 63. I hired an authorized Rinnai Pro shop to inspect it. The technician informed me that the heat exchanger might need to be replaced, which might not worth the cost. Instead, he recommended installing a different brand of tankless water heater.
Frustrated with the ongoing issues, I agreed to proceed with the installation two days later. However, that evening, I began to feel uneasy about the situation. I decided to cancel the job and seek a second opinion. The next morning, AAA Auger Plumbing Services arrived within an hour of my call. I met with Master plumber Trent and explained that I had already cleaned the inline filter and descaled the system, but error code 63 persisted. Trent proceeded to check the bypass filter and pump, discovering that the filter was extremely dirty and broken. I had not been aware of the bypass filter since the system was installed. Since I was heading out of town and wouldn't receive the replacement part for 10 days, Trent and I agreed that I could install the bypass filter myself when I returned. When I offered to pay for the service, Trent kindly refused to charge me. On Christmas Day, I installed the $3 filter, and the hot water returned instantly - error code 63 was gone. Out of curiosity, I asked Trent for a quote on the new system the other company had tried to sell me. His quote was professionally prepared and approximately 30% cheaper. From now on, AAA Auger Plumbing Services will be the plumber for both me and my daughter. Thank you for running such an honest and professional business.
Michael
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Michael Gundersen
Jan 10, 2025
★★★★★1.0
$1087 for a small repair. The tech himself said it would take 30 or 40 minutes to fix. Got a notification at 12:57pm the driver was heading my way. Didn’t show up until 2:30pm. Poor communication, worse pricing. What an absolute rip off. Don’t waste your time.
Found a smaller company who is doing the same job for $275.
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L W
Mar 26, 2025
★★★★★5.0
Ramiro and Jason came out to fix two issues that were stressing me out. ive been using aaa auger for years now and ramiro / jason will be my go to plumbers (since big fred has left AAA auger). both dudes were excellent and both dudes knew what they were doing - expensive but very fair pricing. they found a copper pipe leak in my ceiling and fixed it and fixed a hose bib outside. 5*. aaa auger please give my guys a bonus. they came to my home in north dallas.
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Kurt Mcquiston
Apr 3, 2025
★★★★★1.0
Used them for years despite shoddy work. They used to be local and now they are NOT. Experienced a random cancellation for work today and started getting weird questionable calls from the company the day BEFORE the scheduled day. The call was for previous work their "master plumber" refused to perform. I try to give folks the chance and try not to leave negative reviews but these folks suck so much it was difficult not to. The work we had done a year ago started leaking immediately! The previous plumber that worked for AAA about the company complained all through the job. This place is an amazing example of unprofessionally run company. DO NO...Used them for years despite shoddy work. They used to be local and now they are NOT. Experienced a random cancellation for work today and started getting weird questionable calls from the company the day BEFORE the scheduled day. The call was for previous work their "master plumber" refused to perform. I try to give folks the chance and try not to leave negative reviews but these folks suck so much it was difficult not to. The work we had done a year ago started leaking immediately! The previous plumber that worked for AAA about the company complained all through the job. This place is an amazing example of unprofessionally run company. DO NOT USE!!!!~response to response: no, you didn't call. Your local location is closed, you yourself said so and so what does all this mean?
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C C
Apr 18, 2025
★★★★★5.0
This place is unbelievably great! Both Jose and Nick went above and beyond the call of duty, nice, efficient and all around excellent experience!
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Eric Gan
May 13, 2025
★★★★★5.0
My wife and I have now used AAA Auger three times in the last 4 or 5 years, and all three times have been pleasant experiences. First off, I like that they don't charge you just for an estimate. Their prices are reasonable anyway, and we've never had any surprise charges at the end. Most importantly, the fixes that they do stay fixed. We have recommended AAA Auger to friends and will continue to do so.
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Bob Johnson
Oct 28, 2025
★★★★★5.0
Jose did a great job. I would recommend this company to my friends and family.
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Raquel Rodriguez
Jan 21, 2026
★★★★★1.0
Called for service on 1/19/26 at about 3pm for broken water heater and was told that they would call us back which rep claimed that they did but didn't have correct phone number even though we gave him the phone number several times finally sent a rep out on 1 /20/26 at about 5pm never called us that they were coming after all. We told told rep Anton over phone that we were very disappointed in there handling of our call for service and we wanted to speak with the boss and that we were going to leave a bad review ,the rep Anton was very dismissive and sarcasticly said to have a good day and to have fun with that. Will never use AAA auger aga...Called for service on 1/19/26 at about 3pm for broken water heater and was told that they would call us back which rep claimed that they did but didn't have correct phone number even though we gave him the phone number several times finally sent a rep out on 1 /20/26 at about 5pm never called us that they were coming after all. We told told rep Anton over phone that we were very disappointed in there handling of our call for service and we wanted to speak with the boss and that we were going to leave a bad review ,the rep Anton was very dismissive and sarcasticly said to have a good day and to have fun with that. Will never use AAA auger again!! Very disappointing
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