Paula Martin Greene
I am writing regarding the ignitor replacement your company performed on my oven on May 5, 2025. The ignitor failed by the end of June—only a few weeks after installation. When I called for service, I was informed that the part was only covered under warranty for 30 days and that I would need to pay another service fee as well as the cost of replacing the failed ignitor. I eventually scheduled an appointment for October 28, 2025 and paid a $110 service fee, even though the failure occurred far sooner than the expected lifespan of an oven ignitor. I ultimately declined the repair due to the significantly higher cost compared to the original... I am writing regarding the ignitor replacement your company performed on my oven on May 5, 2025. The ignitor failed by the end of June—only a few weeks after installation. When I called for service, I was informed that the part was only covered under warranty for 30 days and that I would need to pay another service fee as well as the cost of replacing the failed ignitor. I eventually scheduled an appointment for October 28, 2025 and paid a $110 service fee, even though the failure occurred far sooner than the expected lifespan of an oven ignitor. I ultimately declined the repair due to the significantly higher cost compared to the original visit. Because we are hosting Thanksgiving, I later hired another company to complete the repair. Their technician showed me clear evidence that the previous ignitor had been installed improperly. An exposed wire had shorted out, leaving a visible burn mark (photos attached). This is extremely concerning—not only because the part failed prematurely, but because the improper installation created a potential safety hazard in my home. Since the failure was caused by incorrect installation, I believe I should not have been responsible for the $110 service fee, nor for the cost of replacing the ignitor. Ignitors typically last several years, not a few months. The new one was correctly installed and came with a substantially better warranty. I am VERY disappointed by this experience.