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A B Appliance Services & Repair is an appliance repair business serving the Northern Illinois tri-county area, including Jo Daviess, Stephenson, and Mt. Carroll. Established in 1999, A B Appliance Services & Repair provides full-service home appliance repair and light commercial appliance repair. Services cover a wide range of appliances including refrigerators, freezers, dishwashers, ovens, stoves, ice machines, garbage disposals, vent hoods, wine coolers, trash compactors, commercial walk-in freezers, bar coolers, deep fryers, and laundry appliances such as washing machines and dryers. A B Appliance Services & Repair operates with two locations and offers service calls with diagnostics for both residential and commercial customers. A B Appliance Services & Repair emphasizes customer focus and provides estimates before work begins. Parts are sourced from multiple local and.
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Andy was amazing. I called on a Friday evening (I think I talked to a Tony? He was so accommodating, and wanted to help), but the technician had left the area, so they came out Saturday. Andy called when he was on his way. Andy fixed my dryer quickly and had the sweetest personality. BEST CUSTOMER SERVICE! If it wasn't for me moving out of state, I wouldn't use anyone else but them!
Our dryer went out on Tuesday night, I was able to put in a request for a visit online. The following day I had a call to schedule. They were able to come the next day and gave a half hour window for when they’d be there. The technician Andy called 20 minutes before arriving and was able to diagnose and fix the issue within an hour. Highly recommend!
Thomas fortunately got me scheduled for dryer repair the same day I called since the tech was in my hometown. He was courteously informative about what I should have prepared for the tech (i.e. pets contained away from the dryer) and what the service charge would be. Andy called me before he arrived, gratefully earlier than the appointment. He honked to let me know he was here. Andy was courteous, professional, quick, and able to replace the thermocouple to get the dryer working again. He showed me what was repaired and double-checked his calculations for the entire repair which was more than reasonable for my used but still useful dryer. I... Thomas fortunately got me scheduled for dryer repair the same day I called since the tech was in my hometown. He was courteously informative about what I should have prepared for the tech (i.e. pets contained away from the dryer) and what the service charge would be. Andy called me before he arrived, gratefully earlier than the appointment. He honked to let me know he was here. Andy was courteous, professional, quick, and able to replace the thermocouple to get the dryer working again. He showed me what was repaired and double-checked his calculations for the entire repair which was more than reasonable for my used but still useful dryer. I highly recommend AB Appliance and will call them again for the next appliance repair.
My dryer was making a clunking noise as the drum turned. I thought it was a bad roller ,and called AB Appliance. They came out to my house and Andy was great! He took everything apart and let me stand right there and watch! He said the dryer looked super clean and the rollers were fine. He had one more thing to check. The felt strip that goes around the front of the drum. Sure enough! There was a little white button stuck under the felt! He removed the button and all was well! He only charged me for the service call! Thanks AB and Andy!
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