Bbradej
Ive been coming here for a little over 2 years now and two recent events have led me to not come back. I went and dropped off film, I dropped off about 5 and got the call they were ready. I waited a while to pick them up since I was out of town and I didn’t expect them to be ready so soon since during this time they were taking 3-5 weeks to get any film out. I finally went and picked up my film and saw that 2 of films I submitted didn’t get printed but instead only got scanned and I was missing a roll of film, I told the guy that I had asked for prints and not scans. He told me that the person who worked with me was negligent and most likely messed up. I had asked if I still have to pay for scans then if I only wanted prints since it wasn’t my fault and he replied with “of course” so I had to pay for scans that I didn’t want and then I had to pay for prints which is what I originally wanted. I was irritated by it but it wasn’t what made my decision to stop coming here. What really set the stone in place was when I realized they lost film that I was really looking forward too from a lake day I had with a couple of friends. When I went to pick up my prints from the original mess up from their part I had asked if there was another film they didn’t grab and they said no these were all of the ones I had left. I only got 4/5 of my rolls back. They were good for a while and that’s where the extra star comes in but lately they’ve been letting things go through the cracks and losing film is absolutely neglectful. I will never get those photos back and I’m beyond upset about them losing it. Another thing is if their machine is down you can look to wait a little over a month just to get your film developed and they don’t tell you about it at all, at least during the times I’ve had to wait they never once told me until I called and asked. Usually they can take a little under a week when it’s all working but when not expect over a month and there being no communication about it unless you call.