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Basic Energy- Heat & Glo Fireplace Repair in long Island | Fireplace Store in long Island is a fireplace service business serving Mineola and the greater Long Island area. Basic Energy offers service installation, repair, and maintenance services for Heat & Glo fireplaces, including gas fireplaces, electric fireplaces, wood fireplaces, gas fireplace inserts, traditional fireplaces, and linear fireplaces. Basic Energy is an independent service provider for Heat & Glo and other fireplace brands, focusing on ensuring fireplaces run efficiently and safely to keep homes warm and cozy.
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From start to finish it was incredibly easy to work with the Fireplace Store. The day I called them was the day they visited my home to assess my desire to convert my wood fireplace to gas. After that they came back and masterfully connected my gas line from a hard to reach location into my new log set. I highly recommend!
The best fireplace company the cone right way to help
I am very impressed with Ron of Basic Energy Fireplace Equipment Corp. My 2 year old fireplace was not working - we replaced the batteries in the remote and still did not work. I called and spoke to Ron who asked me to send him a picture and he would try and help me. After I sent him the picture, he asked me if I had changed the batteries in the small black box in front of the fireplace . I told him I did not. Ron was polite and professional and could have easily sent a repair person to my house and charged me a repair call visit. I am quite happy he did not. After placing 4 new batteries in the black unit in the front of the fireplace... I am very impressed with Ron of Basic Energy Fireplace Equipment Corp. My 2 year old fireplace was not working - we replaced the batteries in the remote and still did not work. I called and spoke to Ron who asked me to send him a picture and he would try and help me. After I sent him the picture, he asked me if I had changed the batteries in the small black box in front of the fireplace . I told him I did not. Ron was polite and professional and could have easily sent a repair person to my house and charged me a repair call visit. I am quite happy he did not. After placing 4 new batteries in the black unit in the front of the fireplace ( which I did not even know existed) my fireplace is working again. Thank you, Ron! Highly recommend your company!
Ron from Basic Energy Fireplace was very knowledgeable and guided us in choosing a new vented gas log system to replace our old one. Calls were returned the same day, and he took time to answer any questions we had. He was very neat and thorough setting up the new log set. I highly recommend!
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